Truly comprehensive and successful credit risk management requires continuous
improvements to your credit administration work process to boost productivity.
Our intelligent process management and monitoring solution enables you to identify
why your staff is underperforming, why customers are dissatisfied and why your
credit request processing are ineffective.
Specifically, CreditMatrix Process Analytics helps an organization to answer the following questions:
How long does it take us to process a credit application/request?
CreditMatrix produces monthly numbers on how long it took on the average to process a credit request.
This report is produced on-demand for the last 12 months of operation. You could also perform
comparative monthly reviews over the last 12-months to identify trends in good and bad months
and thus plan more precisely for process improvements.
By Portfolio Report
These monthly numbers are also analyzed by portfolios so that you could easily identify
a portfolio that is most affected in order to plan a more directed improvement strategy.
By Phase Report
These monthly numbers are also analyzed by credit request processing life cycle phases.
This analysis helps you to identify what phase of the credit request processing life cycle
that is a bottleneck in your quest for driving customer satisfaction.
What is the Credit Request Trend?
CreditMatrix provides on-demand report that shows the number of credit requests/applications
received and processed, analyzed by month over a 12-month period.
This monthly comparative numbers provides invaluable insight into the business and
credit management resource utilization trends for both the Sales & Marketing and Credit
organizations respectively.
How are we doing on pending credit requests?
CreditMatrix provides on-demand analysis of pending credit applications
(credit requests/applications that are in the process of evaluation and approval) by portfolio
and by phases. The detail analysis reports shows amongst other things, how long a credit request
has remained pending either in a phase or in a portfolio.
This dynamic analysis helps an organization to proactively identify and resolve bottlenecks in
the credit request processing life cycle before such bottlenecks crystallize into negative impact
on customer satisfaction drive.
What do other companies think about our customers?
CreditMatrix provides analysis of the bank and trade references to determine the
CZ proprietary TREF Score, which is a measure of the credit risk profile of the customer
as experienced by other creditors. In other words, you learn what other companies think about your customers.
This report is analyzed by portfolios with drill-down capabilities to view and print customer TREF Score details.
