Home
> CreditMatrix Overview
> The Extension Package
Extension Package provides your customers a simple and effective interface and a set of toolkit for interacting and exchanging credit information with your credit organization.
With the Extension Package, you are guaranteed a dramatic reduction in credit administration cost and overall rise in customer satisfaction as your customers become empowered
to participate effectively in your credit administration process.
With the Extension Package, your customers have access to the following features:
Manage credit requests
Raise a credit request and track the status of the
credit request. Receive updates on the status of credit request processing.
Manage credit issues on account
Collaborate with credit managers to log, track and resolve credit issues on customer's account.
Review open and closed issues and post responses on the progress of issue resolution on customer's account.
This is an Electronic Forum for logging and resolving credit issues.
View account contacts
View customer's in-house account contacts. Customer account contacts include risk managers,
product managers and customer service representatives.
Manage account information
Update company and signup information. Add other officers of the customer company that may be additional
contacts for credit matters in the customer company. The contact persons in the customer company receive
vital communication about the state of their account.
Online Sign up
Easy and secured online sign up for existing and new customers. New customers are able to raise
requests for both account set up and online access.
|