Our credit administration solution transforms your conventional administrative activities
required to successfully process a customer’s credit request application into a complete
electronic experience.
Online Credit Application/Requests
CreditMatrix offers a customizable credit application system that enables a company to
capture and process credit applications on-line.
Every credit requests is processed for instant decision
(See » CreditMatrix Instant Decision Manager.).
CreditMatrix communicates the outcome of a credit application processing in an online
response and by e-mail to all the stakeholders (customer, risk managers, sales & marketing,
product managers and any other interested parties) of the customer account.
Automatic Credit Request Checklist
Upon submitting a request, CreditMatrix determines if the requests requires additional
documents from the customer in order to be processed. Credit request documents are specified
as part of the Risk Manage Rules in the Business Process Modeler.
Examples of credit request documents include:
- Bank/Trade references
- Personal guaranty
- Corporate guaranty
- Financial statements, etc
CreditMatrix communicates the additional documents needed to process a credit requests in an online
response and by e-mail to all the stakeholders (customer, risk managers, sales & marketing,
product managers and any other interested parties) of the customer account.
Log and Track Request Documents
CreditMatrix logs additional documents needed to fulfill a request into the credit
request document tracking system.
Risk Managers can log into the document tracking system at anytime to update the status
of credit request documents expected from the customer.
Upon receipt of all documents (documents can be waived by the Credit Risk Manager in CreditMatrix)
from the customer, CreditMatrix e-mails a status notification to the stakeholder of
the account, and triggers the risk evaluation process.
Credit Request Processing Life Cycle Management
Every credit request is processed through different phases in its life cycle – from credit request
submission to final decision. CreditMatrix maintains historical information of phases of a
credit request processing life cycle for audit trail and for on-line quick references.
Thus, Risk Managers can evaluate such questions as:
- How long it took to receive request documents from a customer?
- How long it took to process a credit requests?
- How long an application stayed pending in any phase of the credit request life cycle, etc?
Manage customer's and customer referees' contact information
Maintain contact information for:
- Customer – the customer company
- Customer referees – a customer could have one or more referees (Trade and Bank referees)
- Customer contact stakeholders:
- In-house business stakeholders of a customer account – sales
and marketing representatives, product managers, etc.
- Customer company management team
Manage Bank/Trade reference responses
- Capture trade/bank references – record bank and trade references when they are received in CreditMatrix.
-
Analyze trade/bank references – CreditMatrix provides analysis of the bank and trade
references to determine the CZ proprietary TREF Score, which is a measure of the
credit risk profile of the customer as experienced by third parties.
In other words, you learn what other companies think about your customers.
